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|Orders are shipped via USPS or FedEx.
All packages are delivered without a signature.
* Refunds or replacements will only be given if your order comes damaged.
* Orders sent by USPS or Fed Ex are not guaranteed for a specific delivery date.
* Orders sent to a wrong or incomplete address are not guaranteed.
*Orders sent to a college, hospital, hotel/resort or large office complex are the responsibility of the mailroom to complete the delivery of the gift.
* Orders may arrive sooner than the requested "Arrive By Date."
* Orders may arrive later than the requested "Arrive By Date". The arrive by date is approximate.
* Food items and perishables cannot be returned.
|To Make Sure Your Gift Arrives On Time, We May Find It Necessary To Substitute An Item Of Equal Or Greater Value due to the high demand of the gift.|
|Weather delays and acts of God|
|We can not give refunds or credits on orders that have shipment delays due to bad weather and other Acts of God.|
|What is the cut off time for your order to be shipped?|
|In most cases, individual orders placed by no later than 11:00 AM (CST), Monday-Friday for delivery to locations in the midwest of the United States will be shipped within 24 hours. Our products are shipped from Illinois. Any order placed on a Friday, Saturday or Sunday will ship the following Monday.|
|When will my order ship?|
|A shipping date range can be specified for products to arrive during a particular week or estimated date. Within the guidelines of our shipper, we will attempt to ship products to arrive when you request them to be.
We use USPS postal service and Fed Ex for all of our daily shipping. Please note that items cannot be shipped to arrive on a Sunday, and all delivery days refer to business days, Monday through Friday. Simply Scrumptous ships Monday through Friday.
Please note: Although delivery estimates have been extremely reliable to date, we cannot guarantee the performance of the US Postal Service or other carriers, therefore we cannot guarantee the requested shipping date specified or refund product or shipping costs. During the holidays, you may want to place your order earlier than usual, to ensure timely delivery. We do not refund shipping money in cases of bad weather, delayed shipping due to carrier or an incorrect address including apt or suite number, address or zip code. We do not refund money on hospital deliveries. If you ship to a hospital or hotel/resort, it is at your own risk. Most of our delivery problems involve hospitals and hotel/resorts with the recipient not receiving the gift before they leave the hospital or hotel/resort, therefore we cannot refund the money for the gift & shipment. We do not refund money for shipments to APO/FPO addresses it is at your own risk.
When placing your order, it is imperative that you provide a correct and complete shipping address for your recipient. We cannot be responsible for packages that are returned or misdelivered due to incorrect or incomplete address information provided by the sender (i.e. address, apt. number, suite, or zip code).
Customer satisfaction is our top priority. If you experience a problem with any of the products included in your package, please notify us within 24 hours of delivery so we may resolve any concerns that you may have. We will work with you to take care of the problem immediately.
|Where do you ship?|
|We ship to the continental United States plus Alaska and Hawaii. We do not ship internationally.|